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      Customer Relationship Management (CRM)

      (E.g. Intapp, InterAction, Hubspot...)

      Definition:

      Customer relationship management is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information

      Vendor

      Firms

      ACTIONSTEP

      Mayora & Mayora, S.C.

      Client Sense

      Tilleke & Gibbins, VanEps Kunneman VanDoorne

      ContactEase

      N/A

      Genius Legal

      Brigard Urrutia

      HubSpot

      Skrine

      In-House

      Rajah & Tann Singapore LLP

      Intellipad

      N/A

      InterAction

      Afridi & Angell, Arthur Cox, Baker Botts L.L.P., Bernstein Shur, Bowmans, Clayton Utz, Guyer & Regules, McInnes Cooper, Simpson Grierson, Walkers

      Legal360

      N/A

      Lexis Nexis

      N/A

      Microsoft Dynamics 365

      Gide Loyrette Nouel A.A.R.P.I., Kromann Reumert, Morais Leitão, Galvão Teles, Soares da Silva & Associados, Pellerano & Herrera

      OnePlace

      Womble Bond Dickinson

      Salesforce

      Advokatfirmaet Thommessen AS, Morrison & Foerster LLP